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Client Advocate

Location: St Louis, MO
Department: Social Work
Posted: 04-03-2019
Location Name: IISTL
Wage: Depends on Experience
Position Type: Full time
Shift: Standard

The Client Advocate is responsible for the coordination and delivery of services to individuals enrolled in the Preferred Communities Program.  The primary function of this position is to help refugee clients become self-sufficient through the teaching of life skills, connecting them to community support, and advocating for immediate client needs.

Activities include:

  • Providing holistic and comprehensive case management services to all clients 
  • Connect and refer clients to appropriate outside agencies
  • Meeting with clients weekly at either IISTL office or client's home to help monitor progress, assess needs, and establish connection to appropriate resources
  • Conducting life skills training with individuals or in a group on topics such as, budgeting, public transportation, parenting education, disability education, benefits, medication management, and healthcare navigation.
  • Follow-up with clients and agencies as appropriate to document the use and/or success of referrals
  • Participate in regular staff meetings, staff training opportunities, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested
  • Conducting outreach and training to help build capacity in the community around working with refugees and immigrants  
  • Complete all required documentation in a timely manner 



  • Minimum of an Associate degree; or 3-5 year experience in a Social Services field; Social Work background a plus

  • Flexibility in adapting to client issues and team needs

  • Ability to manage multiple tasks in a fast paced environment

  • Ability to work well as a team member, with strong communication skills

  • Basic knowledge in computer skills such as Work and Excel

  • Must have a reliable insured vehicle and driver's license

  • Ability to speak a language of refugee groups is preferred. Most prevalent languages needed are Tigrinya, Amharic, Swahili, Arabic, Nepali, Farsi, or Dari.

Position will remain open until filled.

Fulltime salaried position with benefits. EEO/AA