Eligibility & Compliance Specialist

Saint Louis, Missouri
Missouri Refugee Program
Depends on Experience 
Full Time

The Eligibility & Compliance Specialist is responsible for eligibility determination for MO Refugee Program services, coordinating with local implementation partners; training and technical assistance support; data collection and management; quality assurance and additional tasks as needed. Bachelor's degree or 3 years of experience required. Experience in working in refugee services preferred.


  • Receiving Refugee Cash Assistance (RCA) applications and decide on final eligibility for enrollment
  • Prior to electronic database, enter application data into provisional database
  • Ensuring the RCA application is complete and work with finance department to coordinate appropriate RCA payments
  • Monitoring subcontractors for compliance with subcontracts
  • Undertaking file reviews and monitoring activities with Local Resettlement Agencies (LRAs) in MO
  • Assisting in the development of Quality Assurance standards for RCA and refugee social services programs
  • Preparing for audits, site visits and other forms of monitoring
  • Liaising with funders and subcontractors in areas dealing with quality assurance
  • Ensuring LRAs carry out non-compliance procedures for refugees not meeting program requirements
  • Compiling reports of RCA applicants, their current status, participation period etc to be submitted to LRAs
  • Working with LRAs on a case by case basis to ensure Individual Employment Pans and self-sufficiency plans are complete
  • Following-up on progress of self-sufficiency plans
  • Training staff at LRAs on RCA programming, changes, best practices and efficiency
  • Troubleshooting application and enrollment problems for individual applicants
  • Providing technical assistance and training to LRA staff on eligibility for RCA and the procedures for determining initial eligibility and enrolling a client in the program
  • Monitoring LRA enrollment procedures statewide to ensure compliance with established policies and procedures
  • Assisting in monitoring RCA spending statewide and by region
  • Assisting in evaluating RCA program statewide and suggest changes to program design and structure
  • Preparing monthly, quarterly, annual, and as needed reports as requested
  • Promoting coordination and planning among refugee service providers and resettlement agencies to ensure the most effective provision of service to refugees
  • Assisting in the creation and maintenance of a current Policies and Procedures Manual
  • Assisting in the development and implementation of data collection and reporting systems for statewide refugee services
  • Performing other related duties and activities as appropriate



  1. Education and Experience: Bachelor's degree or at least three years of relevant work experience required; prefer experience working in refugee services field or in public benefits program;
  2. Knowledge and Abilities:  Ability to interpret and adhere to established policies and procedures; effective interpersonal and communication skills; proficient with Microsoft Office applications, internet research and a high comfort level in working with computer systems; must exercise good judgment, courtesy, and tact in dealing with the public, and in giving and obtaining information; must have knowledge of and the ability to adhere to confidentiality standards; must be able to focus on details and ensure accuracy in reporting and giving information; must be cordial in working under pressure and/or meeting deadlines; ability to follow tasks through to completion; must be able to work well both independently as well as part of a team; must have a valid driver's license and the ability to travel out of town (in-state) as needed; knowledge of the field of refugee resettlement or the administration of public benefit programs preferred.


Candidates of diverse backgrounds are strongly encouraged to apply.

Position will remain open until filled.

Full-time salaried position with benefits. EEO/AA