Matching Grant Case Specialist

Saint Louis, Missouri
Workforce Solutions
Depends on Experience 
Full Time

Workforce Solutions MG Case Specialist 

Matching Grant Case Specialists work with new arrival program participants to provide employment preparedness case management and self-sufficiency skills at the International Institute. This is a full-time position in the Workforce Solutions Department, and reports to the Matching Grant Program Manager.


  • Provide supportive case management services to clients who are enrolled in the Matching Grant program utilizing a client-centered approach
  • Work with Matching Grant program clients to ensure that they are meeting all requirements of the program and have all needs addressed for reaching self-sufficiency
  • Support MG clients to overcome barriers to gaining employments such as: understand how to navigate public transportation options, connecting to childcare, ESOL, etc.
  • Maintain regular communication with each client and complete required follow up
  • Deliver intensive case management services including benefits application, school enrollment, and other needs for MG clients not enrolled in resettlement programs. After resettlement program ends, support on-going case management needs of MG clients
  • Provide internal and external referrals to services for MG clients
  • Assist Jobs Team with the job referral process as needed, including: job application assistance, transporting participants to job interviews and drug screenings, assist new hires with paperwork, and other employment preparation activities
  • Work with Jobs Team to prepare MG clients for employment success by creating self-sufficiency plans, addressing questions, etc.
  • Maintain strict confidentiality of all client records and information
  • Provide detailed daily case notes and documentation in client databases, including follow-up
  • Other duties and tasks, as assigned
  • Engage in other IISTL activities and events, as needed


  • Associate's degree in a related field and/or relevant work experiences
  • Proficiency using web-based client database programs and Microsoft Office
  • Strong written and verbal communication skills in English
  • Well organized and detail orientated
  • Work experience in a culturally diverse and fast-paced environment
  • Must have a car and a valid driver's license with proof of insurance
  • Flexibility and able to maintain composure and professionalism in times of stress, able to empathize with individuals of other backgrounds and experiences

Preferred: Linguistic ability in one of the following languages:  Arabic, Swahili, Kinyarwanda, French, Dari, Pashto, or Somali

Position will remain open until filled.

Candidates of diverse backgrounds are strongly encouraged to apply.

IISTL mandates that all employees and volunteers have proof of current COVID vaccination with allowances for disability and religious exemptions

Full-time salaried position with benefits. EEO/AA