Intake and Assessment Specialist

Springfield, Missouri
Depends on Experience 
Full Time

The International Institute of Southwest Missouri is hiring a full time Intake and Assessment Specialist.  This position is full time, with benefits and to start immediately.  


  • Understand and support the agency's mission, vision and core values ?
  • Maintain a working knowledge of and comply with all agency policies and procedures  
  • Provide culturally competent, equitable client services with minimal direct supervision
  • Collect demographic info for newly arrived and returning clients and enter into appropriate database
  • Assess and enroll clients into appropriate program based on client need and program eligibility requirements
  • Review and record eligibility documentation and complete enrollment into programs
  • Complete quick intake for entering refugees, asylees, parolees, immigrants, naturalized citizens and the US-born children of refugee parents and updating contact information for returning clients
  • Schedule appointments for clients to meet with case specialists across programs
  • Collaborate with staff and participate in departmental meetings and projects, and ensuring high level of client satisfaction
  • Closely collaborate with the Client Services staff to assist in creating synergy amongst the program's training, pre-screening, career development, and outreach strategies
  • Review enrollment reports to confirm eligibility and program compliance
  • Maintain confidentiality of all client records and information
  • Other assigned duties include report writing, faxing, scanning, etc.

Minimum Requirements:

  • Two years related experience and/or related expertise
  • Driver's license and Insured Vehicle
  • Proficient with Microsoft Office products including Outlook, Excel and PowerPoint
  • Good verbal and written communication skill in English
  • Ability to work effectively under pressure and especially with multiple cultures and multiple people.
  • Strong organizational skills

Other Information Salaried, non-exempt position; Experience working in a multi-cultural environment preferred; Fluency in a second language preferred; Experience working with electronic health record systems preferred.

Candidates of diverse backgrounds are strongly encouraged to apply

Position will remain open until filled.

IISTL mandates that all employees and volunteers have proof of current COVID vaccination with allowances for disability and religious exemptions

Full-time salaried positions with benefits. EEO/AA